|Plano Star Courier
November 13, 1997
| By Sally Gruss
The Auto Shop Offers High Tech Excellence in Diagnosing Car Problems
Jerry Kezhaya, owner/operator of The Auto Shop, says his customers are amazed at the ever-increasing number of systems operated by computers that are found in their vehicles. Back in 1980, there were only 12 systems that were monitored by a car’s computer. In a 1998 Buick Regal there will be 266 systems that will be either monitored or controlled by it’s computers!
The Auto Shop is committed to excellence in auto repair. To achieve it, the technicians and the owner (who is himself a certified master technician) continually attend training sessions and are all ASE Certified. Last month, they attended a session at the General Motors Training facility in Garland on the federally mandated OBD II (On Board Diagnostics Level II). Kezhaya himself attended a two day training seminar in Warren, Michigan at the General Motors Technical Center which dealt with diagnostic scanners and increasing levels of trouble codes.
Not only are cars becoming more complex every year, but also their warranties which are also changing.
Items that used to be warranted for 5 years/50,000 miles are now only covered for 2 years/24,000 miles. Others are now covered for as much as 8 years and 80,000 miles. The Auto Shop and it’s owner are aware of all that is required to achieve excellence, a knowledge of technology and an understanding of the diagnostic equipment are essential.
Kezhaya was helping a technician from another repair shop diagnose a car. It was a 1995 Chevrolet Corsica with 50,000 miles on it; the car was used for the delivery of a newspaper route and needed to have it’s front brakes replaced every two weeks. It quickly became apparent to Kezhaya that he could not help him due to two fundamental problems. The technician was not properly trained in brake systems and the other shop did not have the proper equipment and tools to help with the diagnosis. Kezhaya says "If you don’t have the proper equipment and training, it’s like driving from Plano to Los Angles without a map. You might get there but it’s going to take you a long time!"
The Auto Shop and Kezhaya are very happy to help their fellow technicians. Kezhaya recently helped a technician in Maryland with a Ford pickup truck. The other technician had been struggling with it for three days and had replaced a number of parts in hope of curing the problem. Kezhaya told him about an undocumented fuel filter that was hidden in the system, which took care of the problem. In other instances, he helped a technician with a transmission problem on an El Dorado in Australia, has sent wiring diagrams to Nigeria & even e-mailed information for repairing a Nissan in Lebanon.
The Auto Shop finds the solution every time because it has the trained technicians and equipment.
It has the state-of-the-art equipment, a 35,000 square foot facility with 63 work bays, an in-house parts department, a research room and the newest Hunter Alignment System that few other repair shops in the metroplex have.
Good diagnostics are not the only reason customers bring their cars to The Auto Shop. Another reason is fast turn around. Cars are at the shop an average of 6.67 hours per job and The Auto Shop offers a 24 hour on time guaranty. It also listens to the customer, conducts it’s own customer evaluations and is consistently ranked near 100 percent in quality, courtesy and efficiency with AAA. The Auto Shop is the only AAA approved repair facility in Collin County.
The Auto Shop offers many extra services and amenities. There is a courtesy shuttle, a computerized record of each auto’s mechanical repair history; towing is available; rental cars can be obtained at a discounted rate and The Auto Shop has a safe child’s play area, a kitchen, clean restrooms and a waiting room stocked with current magazines and fresh coffee.
For further information call:
The Auto Shop at (972) 578-0588
or visit them on the internet at:
The Auto Shop is located at 2560 East Plano Parkway at Jupiter.
Business hours are from 7:30 a.m. to 5:30 p.m. Monday through Friday.